Reference

What Governs Your Account on gud111

Using gud111 — including making deposits via bKash, Nagad, or Rocket, accessing the lobby, or opening an account — means you agree to the terms set out here. Availability depends on your local law and the eligible regions we can serve.

Account eligibility by regionbKash, Nagad, Rocket scopeJurisdiction-dependent accessPolicy applies at account levelContact us for legal queries
gud111 What Governs Your Account on gud111
LEGAL CONTACT PATHS

Reach Us About a Legal or Policy Matter

Live Chat Open the chat widget from any page on the site. Our support team can direct legal and account policy questions to the right department without delay.
Email Support Send your legal query, account dispute, or policy clarification request to our support email. Include your registered account details so we can respond accurately.
Account Help Centre Log in to your account and navigate to the Help section for step-by-step policy pages covering wallet verification, account closure, and data requests.
HOW WE HANDLE THIS

Account Security, Data and Policy Practice

Account Data Retention We hold your account data for as long as your account remains active and for a defined period after closure. You can request a summary of what we hold by contacting support.
Cookie and Tracking Scope We use cookies to maintain your session, remember wallet preferences, and understand how the lobby is used. You can manage cookie settings through your browser at any time.
Account Security Practice Account access is protected by OTP verification tied to your registered mobile number. If you notice unauthorised activity, contact support immediately to freeze the account.
Requesting Policy Changes To update your registered details, request data deletion, or raise a policy concern, reach out via live chat or email with your account ID and the specific change you need.

Frequently Asked Legal Questions

These are the policy questions we hear most often. If something here does not cover your situation, our support team can help you directly through live chat or email.

Yes. Completing a deposit via bKash, Nagad, or Rocket constitutes use of the platform and confirms acceptance of all current terms at the time of that transaction.

Access depends on your local law and eligible region. We do not make that determination for you. Check the laws that apply in your location before opening or using an account.

Yes. Contact us via email or live chat with your account ID and a written request. We will respond with the data we hold and the retention period that applies to your account.

We retain your data for a defined period after closure in line with our policy obligations. After that period, personal data is deleted or anonymised as our retention schedule requires.

We publish updates to this page when terms change. Continuing to use the platform after a change is published counts as acceptance. Check this page regularly to stay current.

Raise the dispute through live chat first. For formal written disputes, email support with your account ID, the decision you are contesting, and the outcome you are requesting.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.